Customer Support

AI agents that answer from
your approved knowledge.

Stop losing customers to slow responses and wrong answers. Deploy AI agents that only answer from your verified documentation — with deep citations, not hallucinations.

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Acme Support · Public Agent
Help Center · Powered by DIBRI
ONLINE
"How do I cancel my subscription before the renewal date?"
U
D
You can cancel anytime from Settings → Billing → Cancel Plan [1]. Cancellations take effect at the end of your current billing period — you keep access until then [2].
Confidence
91/100
Sources: [1] Cancellation Policy · [2] Terms of Service §4
The trust problem

The Problem With Generic AI Chatbots.

They hallucinate

Generic AI makes up answers that sound confident but are completely wrong — damaging customer trust.

No source verification

Customers can't verify where the answer came from. Your support team can't either.

Outdated information

AI trained on old data gives stale answers. Product changes aren't reflected until someone notices.

The DIBRI model

How DIBRI Solves This.

DIBRI agents only answer from your approved, verified knowledge — and they tell customers when they don't know.

Deep Citations on Every Answer

Every response includes clickable citations linking back to the exact source passage. Customers can verify. Your team can audit.

Refuses to Guess

If the answer isn't in your knowledge base, the agent says "I don't know" instead of making something up. Refusals are logged for gap analysis.

Staleness Alerts

Automatic alerts when your support documentation gets stale. Never serve outdated answers to customers again.

Confidence Scoring

Every answer includes a confidence score so customers and agents know how reliable the response is — green, yellow, or red.

Three steps

Get Started in 3 Steps.

Step 01

Create a Vault

Upload your support docs, FAQs, product guides, and troubleshooting articles into a knowledge vault.

01
Step 02

Deploy an Agent

Create an AI agent connected to your vault. Customize its tone, branding, and behavior.

02
Step 03

Embed on Your Site

Drop a single script tag on your website or portal. Your AI support agent goes live instantly.

03
Knowledge Gap Radar

Turn Unanswered Questions Into Better Documentation.

DIBRI's Knowledge Gap Radar tracks every question your agent couldn't answer. See which topics customers ask about most — then fill the gaps with new documentation.

  • ✓Refusal analytics show exactly where your knowledge is missing
  • ✓Keyword clustering groups related gaps together
  • ✓Flag incorrect answers for continuous improvement
Knowledge Gap Radar
Billing & invoices47 refusals
API rate limits31 refusals
SSO setup18 refusals
Data export6 refusals

Reduce Support Tickets With Verified AI.

Start your 30-day free trial. Deploy your first AI support agent in minutes.

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